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PRIVACY POLICY

Your privacy matters to us. This Privacy Policy explains what personal information Our Haul Co collects, why we use it, who we may share it with and the rights you have over your information.

We only collect and use personal information where we have a lawful reason to do so.

Last updated: 20 August 2026

WHO WE ARE

Our Haul Co is operated by Maryellen Wood, trading as Our Haul Co, as a sole trader.
 

Our business address is:

Our Haul Co
3 The Nurseries
Ferrybridge
Knottingley
WF11 8LN
United Kingdom
 

Email: ourhaulco@outlook.com
 

For data protection purposes, Maryellen Wood trading as Our Haul Co is responsible for the personal information described in this policy.

INFORMATION WE COLLECT

Depending on how you interact with Our Haul Co, we may collect information including:
 

  • Your name

  • Email address

  • Telephone number where provided

  • Billing and delivery address

  • Order and purchase information

  • Optional company information

  • Messages and enquiries you send us

  • Reviews and photographs you choose to submit

  • Newsletter preferences and optional birthday information

  • Personalisation details or content you provide for an order

  • Information you provide when contacting us through social media

  • Technical information about how our website is used, including information collected through cookies and similar technologies
     

We only ask for information that is reasonably necessary for the relevant purpose.

ORDERS & FULFILMENT

When you place an order, we use the information you provide to process your payment, produce your items, fulfil and deliver your order, communicate with you about it and deal with any subsequent customer-service issues.
 

Our lawful basis for using this information is primarily that it is necessary to perform our contract with you.
 

We may also retain certain transaction and business records where necessary to comply with our legal and financial obligations.

PERSONALISED ORDERS

If you purchase a personalised product, you may provide additional information or content for us to use in producing your order.
 

This could include names, wording, photographs, company details, vehicle information or other personalisation supplied by you.
 

We use this information for the purpose of producing and fulfilling the personalised product you have requested.
 

Please only provide personal information or photographs relating to another person where you have the appropriate authority or permission to do so.

PAYMENTS & YOUR CARD DETAILS

Card payments are handled securely through the payment services available on our website.
 

Our Haul Co does not receive or store your full card details.
 

We receive the information necessary to confirm and manage your order and payment.

Payment providers may process your personal information in accordance with their own privacy policies and legal obligations.

JOIN THE FAMILY & MARKETING

If you choose to join our mailing list, we may collect your name, email address and, if you choose to provide it, your birthday.
 

We use this information to send you Our Haul Co news, product updates, launches, offers and other marketing communications you have chosen to receive.
 

Where we rely on your consent, you can unsubscribe at any time using the unsubscribe option in our marketing emails or by contacting us.
 

Choosing not to receive marketing will not affect your ability to place orders or receive important communications about an existing order.
 

We do not add you to our newsletter simply because you have purchased from us.

CONTACTING US

If you contact us through our website, email or social media, we use the information you provide to respond to your enquiry and communicate with you.
 

Our website contact form may collect your name, email address, optional company name and the message you submit.
 

Depending on the nature of your enquiry, we use this information where necessary to take steps at your request before entering into a contract, perform an existing contract, or for our legitimate interest in providing customer service and responding to enquiries.

REVIEWS & CUSTOMER CONTENT

If you submit a review, we may collect your name, email address, review and any photograph you choose to provide.
 

Where a review or customer photograph is displayed publicly on our website or social media, we will only use the information/content appropriate for that purpose.
 

Where we wish to reuse customer photographs, reviews or other customer-generated content for promotional purposes beyond the context in which it was originally submitted, we will seek appropriate permission where required.
 

We do not publicly display your email address as part of a review.

WHO WE SHARE INFORMATION WITH

We do not sell your personal information.
 

We may share limited personal information with trusted organisations or people where necessary to operate Our Haul Co and fulfil your order.
 

This may include:
 

  • Wix and relevant payment providers for our website, ordering and payment services

  • DPD and Royal Mail for delivery

  • Our production and order-fulfilment support where information is necessary to produce or fulfil your order

  • Technology, analytics and advertising providers used to operate and understand our website

  • Professional advisers or authorities where required by law
     

We only share information that is reasonably necessary for the relevant purpose.

WEBSITE ANALYTICS & ADVERTISING

We use Wix's website analytics tools to help us understand how our website is used and to measure or improve our services. Our website and third-party apps may also use cookies and similar technologies for functionality, analytics and performance purposes.
 

These technologies may collect information about your device, browser, website activity and interactions with our website.
 

Where consent is legally required for non-essential cookies or similar technologies, these technologies should only be activated after the appropriate choice has been made through our cookie controls.
 

Please see our Cookie Policy for more information and for details about managing your cookie choices.

HOW LONG WE KEEP YOUR INFORMATION

We do not keep personal information for longer than we reasonably need it.

How long information is retained depends on why we collected it.

For example:
 

  • Order and transaction records may be retained for the period necessary for accounting, tax, legal and record-keeping purposes.

  • Customer-service correspondence may be retained while it remains relevant to an order, enquiry or potential dispute.

  • Marketing information may be retained until you unsubscribe or withdraw your consent, subject to keeping limited suppression information where necessary to respect your choice.

  • Personalisation information and customer-supplied content will only be retained for as long as reasonably necessary for the relevant order or other permitted purpose.
     

We periodically review information we hold and securely delete or anonymise it when it is no longer required.

KEEPING YOUR INFORMATION SAFE

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, alteration or disclosure.
 

Most customer and order information is held within the systems we use to operate our website and business.
 

Printed order information used during fulfilment is handled appropriately and is included with the relevant customer's order where intended.
 

While no online service can guarantee absolute security, we take the protection of customer information seriously.

CHILDREN

Our website sells products for both adults and children, but the website and its purchasing services are intended for use by adults.
 

We do not knowingly operate our website for the purpose of collecting personal information directly from children.
 

Where an adult provides information relating to a child for the purpose of personalising an order, that information is used only as appropriate for the requested product and related purposes described in this policy.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law gives you rights over your personal information.
 

These may include the right to:
 

  • Ask for access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how your information is used in certain circumstances

  • Object to certain uses of your information

  • Ask for certain information to be transferred to you or another organisation

  • Withdraw consent at any time where we rely on consent
     

Not every right applies in every situation.
 

To exercise your rights, please contact us at ourhaulco@outlook.com.
 

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

INTERNATIONAL DATA PROCESSING

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
 

Where this occurs, we expect appropriate safeguards or other lawful mechanisms required by UK data protection law to be used to protect personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time as Our Haul Co, our website, the services we use or applicable law changes.
 

The latest version will always be published on our website with the date it was last updated.

QUESTIONS ABOUT YOUR PRIVACY?

If you have a question about how we use your personal information or would like to exercise one of your data protection rights, please get in touch.

CONTACT US
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