RETURNS & REFUNDS

We hope you love your haul, but if something isn't quite right, we're here to help. Please read the information below before requesting a return, exchange or refund.

CHANGED YOUR MIND?

For non-personalised items, please let us know within 14 days of receiving your order if you'd like to return it. You'll then have a further 14 days to send it back to us.

Items should be returned unworn, unused and unwashed. Return postage for change-of-mind returns is the customer's responsibility.

PERSONALISED FOR YOU

Items made to your specification or clearly personalised cannot normally be returned or refunded simply because you've changed your mind. Please check all names, spellings and personalisation details carefully before ordering. If we produce your item exactly as ordered, we're unable to replace it because incorrect details were supplied to us.
Your statutory rights for faulty or incorrectly supplied goods are not affected.

SOMETHING NOT RIGHT?

If your item arrives faulty, damaged, incorrect or not as described, please get in touch with us as soon as possible.

Include your order number, details of the problem and clear photographs where appropriate so we can get things sorted for you.

If we've made an error, including an incorrect item or a personalisation mistake made by us, we'll put it right at no additional cost to you.

EXCHANGES

Where we've supplied an incorrect item, we may offer a like-for-like exchange to put things right.

We don't currently offer change-of-mind exchanges. If you'd prefer another size, colour or design, please return the eligible original item in accordance with our returns policy and place a new order.

REFUNDS

Once an eligible return has been received and checked, we'll process your refund back to the original payment method.

For eligible change-of-mind cancellations, any standard outbound delivery charge due under UK consumer law will also be refunded.

Please allow additional time for your bank or payment provider to show the refund in your account.

NEED TO MAKE A RETURN?

Please contact us before sending anything back. Include your order number and details of the item you'd like to return, and we'll let you know what to do next.