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FAQ - FREQUENTLY ASKED QUESTIONS

HOW LONG DOES DISPATCH TAKE?

We aim to dispatch all orders within 5–10 working days. Every item is carefully prepared and finished with attention to detail before being sent out from our UK base

WHERE DO YOU SHIP FROM?

All orders are dispatched from the UK 🚛 Every order is packed with care and sent directly from Our Haul Co.

HOW SHOULD I CARE FOR MY DRINKWARE?

  • Mugs are microwave and dishwasher safe for up to 200 washes
  • All other drinkware is handwash only, please handle with care

DO YOU OFFER PERSONALISED ITEMS?

Yes 👀 We offer personalised products across selected items. If you have something specific in mind, feel free to get in touch and we’ll do our best to help.

WHAT IF I NEED HELP WITH MY ORDER?

We’re always happy to help. If you have any questions about your order, sizing or products, simply contact us and we’ll get back to you as soon as possible.

STILL HAVE QUESTIONS? GET IN TOUCH

Still Have Questions?

We'd love to hear from you! Please fill out this form and we'll get back to you as soon as possible.

Type of Enquiry
General Question
Product Information
Support Request
Partnership Opportunity
Other

Please provide as much detail as possible to help us respond effectively to your enquiry.

CAN I PERSONALISE ANY ITEM?

The majority of our items can be personalised. If you are unsure or have a personalisation request, get in touch and we will be happy to help.

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy on unworn and unwashed items. If there’s an issue with your order, please get in touch and we’ll always do our best to help. Please note: Personalised items can only be returned if they arrive faulty or damaged. Unfortunately, we cannot accept returns on personalised items where the customisation was provided correctly as requested. If a return is required, please contact us and we will provide you with a pre-paid postage label.

HOW SHOULD I CARE FOR MY APPAREL?

  • Washing at 30°C
  • Washing inside out
  • Avoiding the tumble dryer where possible
  • Ironing inside only
  • No direct heat on any DTF print
  • Avoid bleaching or dry cleaning

CAN I TRACK MY ORDER?

Once your order has been dispatched, tracking information will be provided where available.

DO YOU OFFER GIFT VOUCHERS?

Yes! We offer digital gift vouchers in a range of amounts — perfect for the haulage lover in your life. Physical vouchers may also be available on request.

DO YOU OFFER LOCAL COLLECTION?

Yeah, why not! Just message us to let us know and we can generate a code for you to get the delivery cost waived. 

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